Cancellation & Refund Policy

Kanzan AI sells software subscription plans (digital services), not physical goods. This Cancellation / Return / Refund Policy explains how cancellations and refunds work for paid plans.

By purchasing a plan on www.kanzanai.dev or app.kanzanai.dev, you agree to this policy.

Paid plans (Starter, Pro, Business) unlock AI WhatsApp reply features, higher reply limits, and related dashboard tools for a billing period (typically 30 days from payment).

Because this is a digital service that activates immediately after successful payment, there is no physical “return” of goods.

If you are not satisfied with the service, you may request a full refund within 7 days of a successful paid subscription payment.

Refund requests should be emailed to support@kanzanai.dev from the same email used on your account, and should include your account email, plan name, payment date, and payment/transaction reference (SafePay, JazzCash, EasyPaisa, or bank).

Approved refunds are processed to the original payment method where possible. Timing depends on the payment provider and your bank or wallet (often 5–10 business days after approval).

Refunds may be declined if the request is made more than 7 days after payment.

Refunds may also be declined in cases of abuse, fraud, chargeback misuse, or clear violation of our Terms of Service (for example spam or prohibited use).

Partial-month refunds after heavy usage within the 7-day window are reviewed case by case; we aim to be fair to genuine customers.

You may stop using the service at any time. Canceling means you will not be charged for a future renewal period after your current paid period ends.

Kanzan AI currently uses one-time monthly checkout (not automatic card recurring billing for every customer). If you do not renew, access returns to Free plan limits when the paid period expires.

To cancel renewal reminders or close your account, contact support@kanzanai.dev. Closing an account does not automatically create a refund outside the 7-day window.

If a payment fails, your plan is not upgraded and no refund is needed.

If you were charged twice for the same upgrade by mistake, contact support@kanzanai.dev with both transaction references. We will refund the duplicate charge after verification.

For cancellation or refund help, email support@kanzanai.dev or hello@kanzanai.dev.

We aim to respond within 48 hours on business days (Monday–Saturday, Pakistan time).