Connect your WhatsApp
Connect your own WhatsApp Business number with Meta Embedded Signup — live for customers. Official Meta Cloud API, not unofficial workarounds.
Your existing number stays the same. Customers message you exactly as they always have. The setup wizard walks you through connection in a few minutes.
Once connected, incoming chats can get AI replies while you monitor everything from your dashboard.
- Meta Embedded Signup live
- Keep your existing number
- Official Cloud API
- Setup in minutes
Connect your WhatsApp
Catalog honesty
Kanzan answers from your business profile, catalog, menu, and prices — not invented numbers. Shipping zones and stock honesty stay tied to what you publish.
Customers asking for a shirt or Panadol get FAQ and guidance first. Orders only start when the flow is clear — so “chahiye” is not treated as a confirmed order.
Knowledge and product sync stay aligned with what you sell, so replies stay useful and trustworthy.
- Prices from your data
- Stock honesty
- Shipping zones
- No invented policies
Catalog honesty
Flow Builder
Visual Flow Builder — buttons, forms, catalog cards, location capture, team handoff, and multi-step flows that complement your AI brain.
Quick-reply buttons, CTA links, smart forms, catalog product cards, location requests, and conditions — plus Everyone starters and industry packs for all 18 verticals.
Templates complement the main AI brain; they do not replace booking, order, ER safety, or FAQ. Applied templates stay inactive until you Save and turn Active ON. Flow Builder does not provide legal, medical, or tax advice.
- Quick-reply buttons
- Smart forms
- Catalog cards
- Human handoff
Flow Builder
WhatsApp-native booking
Booking that feels native on WhatsApp — including Urdu date understanding and a clearer booking funnel.
Meta WhatsApp Flow intake can collect details before the slot picker, so customers book without leaving the chat.
FAQ vs book stays separated: browsing questions stay FAQ; booking starts when the customer is ready.
- Urdu date understanding
- WhatsApp Flow intake
- Clear book vs FAQ
- Booking funnel analytics
WhatsApp-native booking
Team inbox & broadcasts
Mine and Unassigned queues, assign teammates, and Pause AI globally or per chat for 4 hours — full human takeover when you need it.
7 / 30 / 90 day Stats with CSV export. Broadcasts include analytics and opt-out visibility so you can message customers responsibly.
Reply from the WhatsApp Business app — AI pauses so you never double-text. Hand off to a human or reply yourself from the dashboard.
- Global Pause AI
- Per-chat pause
- Team queues
- Stats CSV export
Team inbox & broadcasts
24/7 Always On
Your business doesn't stop at 6pm, and neither should your replies. Kanzan AI works around the clock — 3am messages get the same quality reply as 3pm ones.
Weekends, holidays, prayer time, lunch breaks — your customers always get an instant response. No more waking up to 47 unread messages.
You rest. Your business keeps selling.
- Replies at any hour
- No missed weekend messages
- Works during holidays
- Never takes a day off
24/7 Always On
Safety guardrails
No invented prices. No medical diagnosis. No legal or tax advice. Emergencies are directed to ER / hospital. Logistics never invents tracking numbers. Travel never guarantees visas.
Clear routing between FAQ, book, order, and human handoff so customers are not forced into the wrong flow.
Your conversations stay private. Built for Pakistani businesses that need trust as much as speed.
- No invented prices
- No medical diagnosis
- No legal or tax advice
- Clear human handoff
Safety guardrails
Smart Fallback
AI is powerful, but it's not perfect. When Kanzan AI isn't confident about a reply, it doesn't guess — it sends a polite holding message and alerts you.
Something like: "Thanks for your message! Let me check on that and get back to you shortly." The customer feels heard, and you get a notification to handle it personally.
You stay in control without being glued to your phone 24/7.
- Never sends wrong guesses
- Polite holding messages
- Instant alerts to you
- You approve uncertain replies
Smart Fallback
Visual Flow Builder — buttons, forms, and multi-step automations
Visual Flow Builder — buttons, forms, catalog cards, location capture, team handoff, and multi-step flows that complement your AI brain.
No-code WhatsApp AI agent building for business owners — no developer required.
| Feature | What it does |
|---|---|
| Quick-reply buttons | Up to 3 tap-to-answer buttons — great for menus, yes/no, and routing |
| Call-to-action links | Send a message with a button that opens your website or payment page |
| Smart forms | Ask name, phone, email, or custom fields — with validation and optional skip |
| Catalog product cards | Send a product from your Meta catalog inside a flow |
| Location request | Ask customers to share delivery pin on WhatsApp |
| Go to another flow | Chain automations — e.g. welcome → qualify → book |
| Assign to human | Hand chat to your team; AI pauses until you're done |
| Resume AI | Welcome the customer back to automation after human help |
| Set variables | Remember answers and do simple math for quotes or counters |
| Conditions | Branch on keywords, button taps, or saved variables |
- Templates and flows complement the main AI — they do not replace booking, order, ER, or industry safety brains.
- Applied templates load inactive until you save and turn Active ON.
- Flow Builder does not provide legal, medical, or tax advice.
Full control when you need a human touch
Automation when you want speed — human replies when you want the personal touch. No double-texting, no chaos.
Global Pause AI
Stop all automation — reply yourself from WhatsApp or the dashboard
Per-chat Pause AI
Pause one customer for 4 hours
WhatsApp coexistence
Reply from your Business app; AI pauses so you never double-text
Team inbox
Mine / Unassigned queues; assign a teammate
Stats + CSV
7 / 30 / 90 day analytics with export
AI that knows when not to answer
- Safety follows your industry — isolation across all 18 types.
- Hard blocks / handoffs: WhatsApp ER triage & diagnosis, medicine dosage, “will I win this case?”, tax “refund pakka?”, invented courier status, visa/grade/ranking guarantees.
- Inbox shows Safety · reason when a reply was blocked or handed off.
- Quality page: Safety intercepts (what was blocked, for which industry).
- Settings: plain-language safety promises + optional extra phrases for this business type only.
A restaurant never gets hospital emergency rules — and a hospital never invents a diagnosis on chat.
See mistakes. Fix them. Get better.
- Unified quality score + 7-day trend.
- Bad-reply queue with a fix wizard (save a golden example, teach a learned case, add knowledge).
- Optional weekly quality digest email.
- AI Tester — practice multi-turn chats and run your learned cases without messaging real customers.
- Optional weekly quality review sample (heuristic scoring — not marketed as a magic judge).
WhatsApp isn’t only text
- Voice notes transcribed and answered in Roman Urdu / Urdu / English context.
- Outbound voice notes — natural Pakistani replies to customer voice notes; preview voices in Settings (see Human voice section).
- Images classified (menu, product, prescription, document, and more).
- Prescription / ID / sensitive uploads → team handoff, not dosage or legal advice.
- Owners can review media handling insights in the dashboard.
- Multi-image carousel with smarter debounce — product/menu sets stay together.
- Stronger privacy on sensitive images (e.g. ID) — vision stays fail-closed.
- Video notes — spoken video transcribed like voice notes (owner can turn off; caption still works).
- PDF inbound — WhatsApp documents accepted for team review; no “PDF → prescribe/diagnose.”
- Optional group handoff — in WhatsApp groups, short “please DM us” only (off by default; no booking advice in groups).
Business knowledge that actually retrieves
- Hybrid search (meaning + keywords) for Urdu and English questions.
- Import from paste, URL, or PDF (plan limits apply).
- Knowledge gaps surface when the AI can’t ground an answer — fix in Settings.
- Grounded replies stay tied to your chunks and profile fields.
Natural WhatsApp voice replies for Pakistani shops
Live today
- Reply to inbound voice / video notes with an outbound voice note (owner opt-in).
- Natural mode: curated Pakistani-sounding voices — Play samples in Settings before selecting.
- Smart spoken prep for hard words (greetings, brands, commerce terms) so audio sounds clearer — captions can stay normal chat text.
- My voice (optional): clone from an owner sample when the platform enables it.
- Interactive buttons / lists stay text (no awkward voice over menus).
You stay in control — voice replies are off until you turn them on, and you choose the voice you want customers to hear.
WhatsApp campaigns that measure what Meta actually delivers
Broadcast on Pro and above is a full campaign product — not a one-shot blast. Retention automations (follow-up / review / appointment / cart) stay in Settings → Retention.
- Named campaigns with draft → schedule / send now → running → pause / resume / cancel / completed.
- Async background send — close the tab; the campaign keeps going.
- Audience by labels, tags, inbound activity; exclude recently messaged; preview audience count.
- Delivered / read / reply rates from Meta webhooks — measure what WhatsApp actually delivered.
- One-click retarget: read, delivered-not-read, no reply, or failed.
- Richer templates: body vars + optional header text/image + URL button var.
- AI draft copy in Roman Urdu / Urdu / English — owner reviews before send.
- Vertical starter packs (food, salon, clinic, retail, and more).
- Quiet hours (default 21:00–08:00 Asia/Karachi), STOP opt-out, frequency cap, and fair-use daily caps.
You approve before send. Fair-use daily caps keep Meta throughput healthy. This is not unlimited blast or drip journeys (use Flow Builder for journeys).
WhatsApp retention that stops when customers reply — and never messages STOP’d contacts
Retention is a trusted event-automation suite — not a drip campaign builder. Custom journeys stay in Flow Builder; one-to-many campaigns stay in Broadcast.
- Four jobs: Hot Lead follow-up, review request, appointment reminders (24h / 1h), and abandoned cart.
- STOP / Block honored on every job — never message opted-out contacts.
- Optional step 2 / step 3 sequences with stop-on-reply so you don’t spam.
- Delivered / read / reply tracking via Meta webhooks per automation.
- Quiet hours (Asia/Karachi) + frequency cap on marketing retention; appointment reminders optional.
- Smarter review timing (completed/confirmed when available; default ~48h).
- Cart preferred over follow-up when both would fire.
- AI suggest + vertical starters — owner reviews; Meta template approval still required.
- Retention history shows automations only — Broadcast campaigns stay on Broadcast.
- Optional Business+ weekly retention digest email.
You turn jobs on, review AI-suggested copy, and stay in control. Templates still need Meta approval before marketing sends.
WhatsApp commerce ops for Pakistani online stores
Kanzan runs WhatsApp ecommerce like an ops desk — not just a chatbot that takes orders. World #1 ecommerce ops depth on the Kanzan stack for Pakistani shops.
Take orders on WhatsApp
COD risk before you ship
Returns queue
Refunds & Shopify
Multi-shop & currency
- WhatsApp → Kanzan Orders → Shopify Admin (tag kanzan-whatsapp) on Business+ when push is enabled.
- Returns lifecycle for owners — approve / reject / close from Orders (not chat-ticket-only).
- COD attention badges without auto-cancelling sales — you decide.
- Partial refund + cancel restock paths; Shopify refund when the order is linked.
- Store default currency + optional store display name; mixed-currency carts blocked (no silent FX).
- Multi-Shopify shops under one account — merge catalog sync and sticky push to the primary shop.
COD risk is rule-based flags + owner review — not ML fraud scoring, and not auto-cancel. Mixed carts are blocked; we do not invent live FX.
One AI for WhatsApp and your website
Same Kanzan AI on WhatsApp and your website — plus WooCommerce and custom store hooks next to Shopify. Complements WhatsApp; it does not replace it.
Embed website chat
WooCommerce connector
Custom store webhooks
Phone-linked leads
Shopify still included
- Business+ Integrations: Shopify · WooCommerce · Custom store · Website chat.
- Embed script with publishable key + origin allowlist — not an open proxy.
- Website chats land in the same desk with a Web / Web · linked badge.
- Phone share for Pakistan mobiles so ops can follow up on WhatsApp.
- Near-realtime desk → widget replies (SSE, with poll fallback).
- Web reply quota is separate from Meta WhatsApp sessions.
- WooCommerce: one store, catalog sync, WA COD push / cancel / refund / fulfill hooks.
- Custom carts: signed order webhook + catalog upsert (PHP/Node snippets — not a WordPress.org plugin).
- Multi-shop Shopify stays — Woo and custom sit beside it, not instead of it.
Business+ with a monthly webchat reply limit. One Woo store per account. Documented snippets for custom carts — not Magento/OpenCart native apps or unlimited free website AI.
Call attempts that don’t leave you blind
Live today
- Detect inbound WhatsApp call attempts on Cloud API.
- Auto-decline the ring (no silent ignore) when the owner enables the feature.
- Pause AI on that chat + inbox attention so staff message back.
- Optional: request call permission from a contact (for future business-initiated calling).
- Off by default — Settings toggle; kill-switch available for operators.
Coming soon
- Full call answering with live audio (media plane) — planned as a later launch.
- Do not expect “AI answers WhatsApp calls end-to-end” until that ships.
Hospitals and shops get the same fail-closed rule: no global “emergency = AI picks up the phone.”
How Kanzan AI compares
| Feature | Manual Replies | Other Tools | Kanzan AI |
|---|---|---|---|
| Response time | 2–3 minutes | 5–10 minutes | Under 3 seconds |
| 24/7 availability | Sometimes | ||
| Flow Builder starters | N/A | Rare / generic | Everyone + 18 packs |
| Roman Urdu | Rarely | ||
| Industry playbooks | N/A | Generic | 18 locked verticals |
| Catalog honesty | Often invents | From your data | |
| Pakistani payments | N/A | JazzCash & EasyPaisa | |
| Price | Free (your time) | Rs. 3,000+/mo | From Rs. 0 |
| Setup time | N/A | 1–2 hours | Under 5 minutes |
| Dashboard | WhatsApp only | Basic | Full dashboard |
Meta App Review Approved · Published WhatsApp Business app — customers connect via Embedded Signup