Privacy Policy

We collect information you provide when signing up, including your name, email address, phone number, and business details.

We also collect usage data from your dashboard, such as message volumes, AI reply settings, and account preferences.

Technical data such as IP address, browser type, and device information may be collected automatically when you use our website.

We use your information to provide and improve the Kanzan AI service, including generating WhatsApp replies on your behalf.

Your data helps us personalize AI responses, process payments, and send important account notifications.

We may use aggregated, anonymized data to improve our AI models and service quality.

Your data is stored on secure servers with encryption at rest and in transit.

Conversation data is retained for as long as your account is active, or as required by law.

You may request deletion of your data at any time by contacting us at support@kanzanai.dev.

We use trusted third-party services including Meta Cloud API for WhatsApp integration and payment processors such as SafePay, JazzCash, and EasyPaisa.

We do not sell your personal data or customer conversations to third parties.

Third-party services are bound by their own privacy policies and our data processing agreements.

To ensure compliance with global platform terms and protect the privacy of our business clients and their customers, Kanzan AI enforces strict internal protocols regarding official data requests:

• Legal Sufficiency Review: We do not automatically disclose or share WhatsApp platform data or personal information. Every request received from a public authority, government entity, or law enforcement agency must be backed by a valid, legally binding court order or warrant.
• Right to Dispute: We reserve the right to challenge, narrow down, or legally fight any data requests that are overly broad, vague, or lack clear lawful justification.
• Data Minimization: If we are legally required to fulfill a request, we will provide only the absolute minimum amount of personal data necessary to satisfy the legal mandate.
• Internal Documentation: We securely document and maintain an internal log of all requests received from public authorities, including the legal basis, parties involved, and the precise data provided.

You have the right to access, correct, or delete your personal data at any time.

You can export your conversation history from your dashboard or request a full data export from our team.

You may opt out of marketing communications while still receiving essential service notifications.

If you have questions about this privacy policy or how we handle your data, contact us at hello@kanzanai.dev or support@kanzanai.dev.

You can also reach us on WhatsApp during business hours, Monday through Saturday, 9am to 9pm PKT.

We aim to respond to all privacy-related inquiries within 48 hours.