Complaints Handling Mechanism

If you have a complaint about Kanzan AI billing, subscription activation, service quality, or our website, use the channels below. We take complaints seriously and aim to resolve them fairly and promptly.

Use the channel that works best for you. For billing and refund complaints, email is preferred so we can track your case.

• Email (preferred for billing/refund complaints): support@kanzanai.dev — use the email on your Kanzan account
• Alternate email: hello@kanzanai.dev
• Phone / WhatsApp: +92 311 4290667
• Contact form: https://www.kanzanai.dev/contact
• Business hours: Mon–Sat, 9am–6pm PKT

Please include your account email, plan name, payment date, transaction/reference ID (SafePay, JazzCash, EasyPaisa, or bank), and a short description of the issue.

We aim to acknowledge your complaint within 48 hours on business days (Mon–Sat, PKT).

We aim to provide a solution or clear next step within 5–7 business days of acknowledgment for most billing and service complaints.

Complex cases (payment provider refunds, chargebacks, Meta/WhatsApp account issues outside our control) may take longer; we will tell you the expected timeline in writing.

Cancellation / Refund / Delivery: https://www.kanzanai.dev/refund

Terms of Service: https://www.kanzanai.dev/terms

Ownership: https://www.kanzanai.dev/ownership

Privacy Policy: https://www.kanzanai.dev/privacy